Frequently asked questions
Content & Licensing
How many titles do you have?
We have more than 280,000 titles from more than 2000 publishers, and add approximately 5000 new
titles every month.
Can I purchase individual eBooks?
Yes, all eBooks can be purchased individually.
Do eBooks expire?
Normally no, almost every eBook on VLibeBooks is purchased in perpetuity. There are a very small
number of publishers that will only licence eBooks for lending with a time or issue limit. These are
clearly displayed on our Navigator title display.
Can we have many students accessing the same title together?
Yes, most eBooks on VLibeBooks are available with multiple user access, either unlimited users but
limited by the number of annual credits (1 credit = 1 student per day) or with multiple user
Do I have to pay to renew credits?
No, credits will reset free of charge every year to their original value (typically 400) on each
anniversary of purchase.
Will I lose the eBook if a publisher withdraws a title?
No, purchased titles will remain available to you.
Will there be colour illustrations and photographs?
Yes - each page is an exact image of the printed work.
What software do I need to read eBooks?
VLibeBooks requires only that you use a web browser and requires no additional software or plug-ins.
What versions of each browser is supported?
Internet Explorer 8 and above, Firefox 4 and above, Chrome 12 and above, Safari 5 and above.
Does the online reader need Java or Flash?
If you open an eBook online and don’t close it will it lock it for other
The online reader will timeout after 2 hours of inactive use.
Can the students use Facebook/Twitter to state what they are currently
Yes, using the share button within the reader, or against each title on VLeBooks. Many schools and
colleges have social networking sites blocked so it may be that most social sharing will take place
How long are students’ notes kept for?
Can I read online using a mobile device?
Yes, but mobile devices will require at least iOS 5.0 or Android 4.0 to read online, although our
free Apps will allow downloading for offline reading with older versions.
Will it work on Macs?
What about students with accessibility issues.
The online reader allows for 5 different zoom levels in addition to the browser's standard zoom
functionality. The background colour can be set to 8 different shades to aid dyslexic users.
Do eBooks cope with the graphics from textbooks?
Yes, exact images as they would appear in the physical book.
How much can a student print and copy?
Normally each student can print and copy 10% of the content, but a few publishers impose different
Does the user get a warning as they near the copying and printing limits?
Yes, the reader will clearly display the number of pages copied/printed, and the number of pages
remaining for each.
Downloading for Offline Reading
What is a download?
The entire eBook is loaded on your local device (PC, Mac, laptop, tablet, smartphone, or eReader)
rather than reading page by page online.
How long can books be downloaded for?
The maximum loan term is determined by the school, and users can choose any number of days up to
that maximum loan length.
What does the VLibeBooks App do?
The VLibeBooks App is available free of charge and once installed on the students mobile device allows
a downloaded eBook to be read with all the advanced functionality you would expect of a modern
Can I turn off downloads for my school?
You can turn off downloads for the entire platform, for a particular licence type, or for individual
Does the book automatically go back to system when the download expires?
I am concerned that I will go over the 2000 free downloads, can we have
access to more?
Yes, the cost will be 10p per download.
If a book is downloaded - how does it disappear from a device?
It 'expires' so it cannot be read after the expiry date. It can be physically deleted if required.
Is there a list of compatible devices that will allow downloads?
Any device that supports Adobe Digital Editions will allow downloads from VLeBooks. This includes
PCs, laptops, Macs, Apple devices, most android devices (including Kindle Fire), and most eReaders
(but not a Kindle reader).
Access & Authentication
How can I manage login and authentication?
VLibeBooks supports username and passwords, IP address, referring URL, Shibboleth and Athens.
We don’t have a VLE or LMS, can I use VLeBooks?
Yes, VLibeBooks is a stand-alone system and can work independently of any Virtual Learning Environment
or Library Management System.
Do we need to set up and manage usernames and passwords?
Only if you wish to access VLibeBooks this way. Alternatively we have integrated solutions with many
of the major LMS and VLE providers to provide a seamless login.
Our Library Management System is not available out of school - can pupils use
Moodle to log in?
Yes, we have developed a free Moodle block that will provide seamless integration with VLeBooks.
Can VLibeBooks be added to the school website?
Can we access from Eclipse?
Yes, the Marc records we can supply will load into Eclipse and provide a direct link to the title.
Installation & Configuration
How will VLibeBooks be set up?
Setup will take place remotely, and no installation is needed at the school. There are no school
resources required and no input is needed from your IT department. A technical helpdesk is available
should you want to speak to us.
Is there a limit for the number of users?
No, and we already have existing customers with more than 3000 students.
How quickly are eBooks made available?
Immediately, as you check out your basket when ordering.
How do I know what licence I am purchasing with the book i.e. Multiple or
limited user access?
The available licences will be clearly shown on Navigator.net as you make your purchases.
I currently generate records so I can tell the parents what their children
are reading. Is this available for eBooks?
VLibeBooks provides comprehensive usage reports that can be used to identify popular titles, and also
track reading for individual students. All reports can be exported to a spreadsheet.
Is there a required minimum spend on eBooks?
No, it is up to you how much you spend.
Is there VAT on eBooks?
Yes, for all our UK customers, but many institutions will be able to reclaim VAT.
Why do we get charged 10p for downloads after we have used the 2000 up?
We are charged by Adobe for each download as we apply the Digital Rights Management (DRM).
What is the cost per book of eBooks Vs. Print?
Usually similar, but all prices are individually set by the publisher and some charge extra for some
titles such as core textbooks. Browns Books for Students never adds any additional charges or
We are an upper and lower school site, can we set up multiple platforms?
Yes, you can choose to have separate catalogues for each site, or an integrated catalogue covering
How do I pay for eBooks?
eBooks will be invoiced daily, separately for each order. Invoices are normally sent by email and
can also be downloaded from our Navigator website.
Is a support service included in the annual subscription?
Yes, you have access to our technical helpdesk and training services.
Can we as a company help promote eBooks to staff/students?
Yes, please contact our Customer Care Team.
Will you be able to do training individually? Can you visit us to help?
Yes, please contact your Area Sales Manager or our Customer Care Team.